A Unified Vision for Campus IT
One IT is a university-wide initiative to modernize, secure, and streamline UCLA’s digital operations in support of the university’s mission and overall excellence. This effort is central to Goal 5 of UCLA’s Strategic Plan, which focuses on strengthening institutional effectiveness and operational efficiency.
By unifying IT across campus under a single operating model, One IT also brings to life the vision outlined in UCLA’s Digital Campus Roadmap, delivering modern technology, stronger cybersecurity, and smarter operations in a more equitable and cost-effective way.
Why One IT and Why Now
UCLA’s current IT environment is fragmented, duplicative, and increasingly difficult to manage. We have more than:
- 40 decentralized IT units
- 10 data centers and over 200 server rooms
- 70+ networks, 39 email systems, and 23 Salesforce instances
This complexity introduces cybersecurity vulnerabilities, limits service consistency, and hinders our ability to innovate.
The One IT initiative aims to address these challenges, it will:
- Strengthen security and reduce institutional risk by modernizing and unifying infrastructure and cybersecurity practices;
- Improve service quality through scalable platforms, consistent service levels and streamlined support;
- Enable innovation and research through advanced technologies, cloud capabilities and improved data services;
- Promote equity by providing more consistent and accessible digital experiences across all units;
- Optimize financial resources by aligning IT investments with campus priorities
- Provide a strong platform for faculty working at the frontiers of emergent computational technologies.
A Phased Approach to IT Transformation
- IT Unit Leads, and by extension their teams, will formally report to DTS while maintaining a dotted-line connection to their original units.
- This structure provides both central coordination and continuity of local support.
- No immediate changes will be experienced by faculty, staff, or students.
- To support a stable transition, IT-related hiring and spending will be reviewed by a cross-functional committee prior to approval.
- Governance structures and communication channels will be launched to keep stakeholders informed.
- DTS will work closely with IT leaders from across the campus to assess UCLA’s current systems, tools, personnel, and contracts. This collaborative effort will create a clear picture of where we are today.
- Using these insights, DTS will engage campus stakeholders to develop recommendations for a future-state IT organization and operating model. The design process will be inclusive and aligned with the diverse needs of our academic, research, and administrative communities.
- All recommendations will be reviewed and approved by UCLA’s established governance bodies.
- In the final phase, UCLA will begin implementing the appropriate changes to build a modern, scalable shared services model for IT.
- This will include rolling out standard tools, such as ticketing systems and endpoint management platforms, to improve consistency, quality, and responsiveness.
- The transformation will also help expand campuswide access to modern, reliable technology, strengthening both equity and innovation.
- Ultimately, this work will allow UCLA to fully realize the Digital Campus vision, creating a more secure, connected, and forward-looking university.
Leadership and Governance
One IT is guided by strong leadership and shared governance to ensure alignment with UCLA’s strategic goals and campus needs.
- A Steering Committee, co-chaired by Executive Vice Chancellor and Provost Darnell Hunt and Administrative Vice Chancellor Michael Beck, provides high-level guidance and oversight.
- Lucy Avetisyan, UCLA’s Chief Information Officer and Associate Vice Chancellor, leads the execution of the One IT initiative through Digital and Technology Solutions (DTS).
- The One IT Advisory Committee brings together IT and functional leaders from across UCLA to provide strategic input, ensure campus needs are reflected in decision-making, and guide the design of a modern, unified IT service model.
- A campuswide Change Leader Network ensures communication, readiness, and engagement across all units.
- Dedicated support from Human Resources, Legal Affairs, Finance, Communications, and Organizational Change Management (OCM) teams is in place to help ensure a smooth and collaborative transition.
Our Commitment to the Campus Community
- A transformation of this scale may understandably bring questions or concerns.
- Our commitment is to transparency, engagement and continuity.
- To that end, we will:
- Provide ongoing updates and FAQs through the One IT website.
- Offer office hours, town halls, and transition toolkits to support staff and managers.
- Strengthen unit-level partnerships through the Change Leader Network and discussions with Academic Senate leadership, in line with UCLA’s model of shared governance.
- Engage faculty, research, and administrative stakeholders in shaping future service models.
- Review and respond to urgent needs—including academic and research-related exceptions—in close coordination with unit leaders.
Resources and Key Documents
Questions or Feedback?
We welcome your input. Please email us at oneIT@ucla.edu to connect with a member of the One IT team.